<img height="1" width="1" src="https://www.facebook.com/tr?id=164438524270898&amp;ev=PageView &amp;noscript=1">
paymedia background bubbles paymedia background bubbles paymedia background bubbles paymedia background bubbles paymedia background bubbles paymedia background bubbles paymedia background bubbles paymedia background bubbles paymedia background bubbles paymedia background bubbles paymedia background bubbles paymedia background bubbles paymedia background bubbles paymedia background bubbles

Workforce Management

Learn How to Simplify Your Business and Transform the Way You Manage Your People

Introduction

You know your employees are your most important asset. But are you demonstrating this through your business decisions and actions?

 

There are many factors at play when managing your employees. Companies often use different pieces of software to tackle everyday functions like scheduling, processing payroll, and monitoring employee performance. And some companies still rely on spreadsheets or even pen and paper when it comes to HR tasks.

Even for small companies, however, these unintegrated systems and archaic processes result in costly errors, unproductive time, and untapped potential.

What’s the solution?

While the role and importance of workforce management (WFM) might not be immediately clear to you, it’s time to dig deeper into what the right solution can do for your business. It’s more important than you think.

Effective workforce management can help you streamline operations, reduce costs, and enhance employee productivity.

Download a PDF copy

Download Now

51% of the US workforce is not engaged

(Gallup)

87% of organizations cite culture and engagement as a major challenge.

(Deloitte)

75% of the cases of employee turnover are preventable

(HR Dive)

1. What Is Workforce Management?

Many small and medium-sized businesses tend to put workforce management on the backburner. You might consider it as a “nice to have” but not necessarily a crucial component of your business.

“You can’t afford not to invest in workforce management.”

Perhaps you think of workforce management as an extra cost you simply can’t afford right now. But the truth is you can’t afford not to invest in workforce management.

You need to be able to easily offer your employees benefits, manage compliance, and control costs, especially as your business continues to grow.

Workforce management is not an empty buzzword or passing trend. You need an efficient and sustainable way to manage all your internal processes, which is what the right workforce management solution will help you accomplish.

Workforce management operates under the broader framework of human resource management (HRM). Also referred to as human capital management, it’s an umbrella term that refers to many different business processes. It involves effective staffing, forecasting, scheduling, reporting, and adjusting to optimize the productivity of your organization and lower labor costs.

The objective? To get the right people in the right roles at the right time. To be successful, workforce management requires full support from your entire company.

“Get the right people in the right roles at the right time.”

To effectively manage your workforce, you need up-to-date technology, efficient processes, and effective procedures.

The Vital Role Technology Plays

Technology already has and will continue to impact WFM. Recruiting and retaining talent is critical for company success, and technology is a crucial tool for efficient hiring, retention, training, and performance management.

Strong communication is at the heart of successful teams, and technology allows workers to easily connect and share information. More and more employees are opting for remote work and flexible schedules; the right technology ensures your workers stay productive and engaged no matter where they are.

Today’s technology helps companies boost productivity and cut costs by automating tedious processes. This will allow you to focus on your organization’s goals without getting bogged down in administrative tasks.

Streamline Processes and Procedures

Workforce management involves automating processes and procedures, and ensuring the right data is available at all times to make informed decisions.

“You need to focus on what really matters—your business.”

Aspects of an integrated workforce management program include:

Payroll Administration

Payroll processing plays a big role in workforce management. Companies need a flexible and scalable solution to simplify the payroll process and reduce errors. Spending too much time managing payroll is problematic. You need to focus on what really matters—your business.

Onboarding

Companies pour time and money into recruiting, but successful onboarding is also crucial to increase employee retention and boost engagement. To become as productive and effective as possible, new hires need to feel a sense of commitment to your organization. A well-designed onboarding process will educate employees about the company and their place within it.

Employee Scheduling

Supervisors need to build employee shifts and schedules, as well as quickly handle changes and replacements as they arise. Move away from manual scheduling processes to reduce errors and ensure proper coverage for every shift, every day.

Time Clocks

Clocking in and out of work needs to be easy for your employees. While companies might overlook investing in employee punching solutions, a modern punch clock is crucial to avoid discrepancies and increase accuracy. You can improve your bottom line by eliminating time theft and buddy punching.

Time and Attendance Tracking

Your HR staff needs to efficiently collect, manage, and process employee data. To maximize productivity, you need real-time insights into your workforce and the flexibility to adapt to changing needs.

Benefits Administration

Having a strong benefits plan is essential to retain top talent in today’s market. Next to quality healthcare, employees value vacation time and paid leave. Flexible work arrangements are also becoming increasingly important. Companies need a way to simplify the process of benefits management and in turn boost employee engagement.

Training Programs

Your people are your company’s greatest asset. That means you need to offer thorough training so they can develop their skills and maintain your company’s competitive advantage. This will boost your workers’ trust, morale, and happiness, and as a result, it will improve their productivity.

Performance Monitoring

Consistently measuring your employees’ performance and providing feedback is crucial for your employees’ and your company’s success. Providing regular feedback—more than once a year—will make sure your workers are progressing towards their goals. Performance reviews give you the opportunity to recognize your employees’ good work and set expectations for their future job performance.

what-is-workforce-management-and-why-does-your-business-need-it

2. Why Your Business Needs a Workforce Management Solution

There’s no way around it—running a business is hard work. If only we could add a few extra hours in a day, then we could tackle everything on our to-do lists…

While this is unfortunately impossible, workforce management software works wonders in helping you get everything done more efficiently in less time.

Here are some reasons you need a workforce management solution.

Boost Operational Efficiency

One of the main reasons to use workforce management software is to ensure your business operates at peak efficiency. That’s how you’ll make the most of your employees’ time and energy.

Save Time

How much time do your employees spend each day or week creating schedules? How about processing payroll? Use workforce management software to streamline HR tasks and free up your team’s time spent on busywork.

Increase Productivity

The right workforce management solution will help your talented employees excel in their roles. The platform you integrate into your company should be simple to use. Communicate the value of it to your workers so they’ll use it effectively.

Eliminate Human Error

When your employees are manually taking care of HR functions like payroll and attendance, errors are inevitable. These errors can lead to discrepancies and lost time. When you automate complex functions, you ensure an easy and organized approach that will benefit both your employees and your company.

Improve Security

An advanced workforce management solution will have a comprehensive security strategy that gives the right employees access to the information they need. Plus, modern time clocks eliminate buddy punching and time theft, boosting security and saving your company money.

Improve Communication

Open and ongoing communication is a key part of running a successful business. Workforce management software allows employees and managers to communicate with each other in real time, no matter where they happen to be. Employees can request shift changes, for example, and managers can ensure employee needs are addressed.

“Free up your team’s time to focus on projects that have bigger payoffs.”

Lower Labor Costs

Workforce management enables you to identify labor costs by employee, department, and activity. When you’re more informed, you can better control labor costs by reducing time-consuming administrative tasks. Free up your team’s time to focus on projects that have bigger payoffs.

Plan Ahead

In the world of business, surprises are generally not a good thing. Your HR staff should have the resources on hand to plan ahead. They need to know the upcoming business trends and changes. Forecasting involves being proactive and looking to the future to develop strategies that will improve your business.

Eliminate Paperwork

Make time management, benefits administration, payroll processing, and other HR tasks paperless! Avoid the headaches of dealing with messy paperwork and reduce your company’s carbon footprint at the same time. That’s a win-win.

3. 15 Expert Tips for Successful Workforce Management

1. View Your Employees as Assets

You want to attract and retain the best of the best. Your employees not only keep your company running smoothly every day, but they also help you maintain a competitive advantage. Properly manage and compensate your employees to build trust and boost morale.

2. Encourage Collaboration

Collaboration allows for more effective problem solving that speeds up solutions. It’s also an opportunity for employees to develop their skills, and it leads to enhanced employee retention and job satisfaction. While there’s no lack of collaborative technology available today, make sure to use a solution that truly enables teamwork. The goal is greater innovation and improved productivity.

3. Carefully Consider What Benefits to Offer Employees

Offering employees great benefits keeps them productive and engaged. When you understand and address your employees’ needs, they’ll likely be more dedicated and loyal to your company. When your employees are happy with their total compensation, they’ll be better able to focus on the task at hand.

4. Use Up-to-Date Technology

Leverage technology to optimize your company’s workforce management. Advanced technology will not only streamline tedious processes, but it’ll also support the people who use the technology. With the right workforce data readily available, your employees can make more strategic decisions and solve challenges related to productivity, engagement, and retention.

5. Get a Flexible Solution

Many large companies offering workforce management solutions provide very little flexibility to their clients. To get the most out of a workforce management platform, look for an easy-to-use and flexible solution that can grow or shrink with you as your business needs change.

6. Operate in the Cloud

It’s not hard to understand why more and more companies are using cloud-based workforce management solutions rather than premise-based operations. Move to the cloud and enjoy easy set-up and quick implementation, as well as anywhere, anytime access. You’ll also avoid costly software updates and high upfront capital investments.

“Automating payroll and other HR processes will save you time, money, and headaches.”

7. Automate Workforce Management

Smart business owners are automating workforce management—and for good reason. Automating time tracking systems, for instance, reduces human error related to paid-time-off calculations. Automating payroll and other HR processes will save you time, money, and headaches.

8. Properly Train Your Employees

Properly training employees helps you expand their knowledge base and strengthen their skills. Continuous training keeps your staff up to date with industry developments, which maintains your company’s position as an industry leader. Employees who feel valued and satisfied in their jobs are more likely to stay with your company.

9. Provide Regular Employee Feedback

Employees who receive regular constructive feedback are more engaged and productive. Providing regular performance reviews makes receiving feedback less threatening, and it prevents situations where minor issues evolve into bigger problems.

10. Evolve as Needed

Workforce management has evolved over the years, and your company needs to evolve with it. With the right tools at your disposal, your team can focus less on administrative tasks and become more strategic. If you currently work with a payroll provider that’s not fulfilling all your business needs, it may to time to look elsewhere.

“Workforce management has evolved over the years, and your company needs to evolve with it.”

11. Ensure Your Platform Is Easy to Use

Without people, technology is useless. The workforce management software you choose thus needs to be intuitive and simple to use. To get the most out of the technology, your staff needs to be able to quickly learn how the platform functions.

12. Break Down Silos

Silos are created when different departments use different business management technology. When important data isn’t standardized across the board, there’s more room for error and inconsistency. You can’t expect your team to make informed decisions this way. Instead, get an all-in-one workforce management solution and keep your entire team on the same page.

13. Remember That Security Is a Crucial Component

It’s especially vital to maintain security with the growth of the remote workforce. How can you do so? Using cloud applications helps improve security, as many use sophisticated encryption technology. Have strict bring-your-own-device (BYOD) policies, protect all devices, and always use a secure connection.

14. Consistently Analyze Data

The right workforce management solution will consolidate all your HR data so you can easily access it wherever and whenever you need it. With real-time data at their fingertips, your employees will be empowered to make more informed decisions.

15. Maximizing Employee Productivity Is Key

Since your employees are your most crucial asset, a productive workforce is key to keeping your company alive and thriving. Employee engagement and productivity go hand in hand. How can you achieve both? Offer great benefits, recruit for cultural fit, properly train both new and existing employees, effectively communicate, and empower remote workers.

4. Top Trends in Workforce Management to Watch

Smart businesses aren’t stagnant. They’re always on their toes, ready to adapt to new market demands.

Some of today’s top workforce management trends continue from previous years. Investing in great employee benefits, for example, is still key to attract and retain talent and engage workers. The demand for a more flexible work environment also remains prominent. Has your company been keeping up?

“What you prioritize today will impact your company’s success tomorrow.”

Today’s top workforce management trends demand you evolve with new ways of managing. What you prioritize today will impact your company’s success tomorrow. Will you take advantage of these growth opportunities?

Business owners should consider these trends when updating their workforce management strategies. Learn how the latest trends will affect you, your employees, and your business overall.

Focus on Employee Experience

Making the employee experience more enjoyable is a top emerging trend. Just as providing an excellent customer experience is important, companies are increasingly looking for ways to improve the employee experience.

Today’s top talent has plenty of employment options, so you need to create a culture your staff is happy to be a part of. Recruiting top talent is crucial to be successful, but don’t neglect to develop the talent you already have.

Business owners are wise to consider which technologies, processes, and training methods will best help employees succeed. You can also simplify work processes and provide opportunities for idea sharing to improve the employee experience.

Agile and Flexible Solutions

Today’s workforce management demands flexibility. To remain relevant, companies need to quickly adapt as changes occur. Your HR processes need to be flexible so you can evolve your business as need be.

“Today’s workforce management demands flexibility.”

Developing an agile workforce goes beyond offering people flexible schedules. It’s about instilling a culture that embraces change and innovation. Create a culture where continuous learning is valued and provide plenty of on-the-job learning opportunities.

Your workers need to be able to quickly learn new skills and move from one project to the next. A comprehensive workforce management platform can enable this type of organizational shift.

Leverage People Data and Analytics

Data has long been important for companies, but deciding what’s worth measuring is especially vital. With an abundance of workforce data available, it’s easy to become overwhelmed. Looking at data just for the sake of it will leave you drowning in numbers without providing any results.

Instead, leverage relevant workforce data like time and attendance and productivity to get the outcomes you want. Workforce management platforms allow companies to easily access data and make more informed decisions. For example, employers can use these insights to ensure current and future employees have the necessary competencies and experience for an upcoming project.

Provide Regular Feedback

The way in which feedback is given to employees is changing. Annual reviews are no longer enough—today’s employees want more consistent feedback and performance reviews.

“Delivering feedback is not a one-way street.”

The latest trend is to create a culture of frequent discussions and constructive input. Companies are focusing on developing workers’ skills with their career goals in mind. Timely, personalized feedback delivers much better results than yearly reviews.

Delivering feedback is not a one-way street. Your employees will feel more comfortable when feedback is ongoing and part of a dialogue. Ask questions to better understand where your employees are coming from and to help them reflect on their own thinking.

Ditch the 9-to-5 Workday

The 9-to-5 working day has its origins in the Industrial Revolution—we still follow the 40-hour workweek that was created to help factories run more efficiently!

While, of course, many employees still work the daily 9-to-5 grind, advances in technology have changed the game. Fewer people need to be physically present to do their jobs, making the old structure feel slightly archaic.

“Mobile technology puts workforce management functions in the palm of your employees’ hands.”

Employees are increasingly working on the go and at home rather than staying put in their office chairs every day. Mobile technology puts workforce management functions in the palm of your employees’ hands, giving them more control over their work structure.

Companies are moving away from tracking time spent at the office to tracking the amount of time worked—from wherever employees are. After all, with presenteeism costing employers 10 times more than absenteeism, tracking time at the office is not an accurate measure of productivity.

Self-Service Technologies

Just as online banking and shopping have become the norm, employees expect the same level of independence and flexibility at work. Workers are now managing their own schedules, submitting their availability, and requesting time off through the company’s web portal or mobile application.

Self-service technologies benefit both the employee and employer. By streamlining scheduling and benefits enrollment, managers free up their time to focus on the business.

Cloud Technology

Cloud technology is already a big part of many companies’ infrastructures, and it’ll only continue to grow in popularity. More and more organizations are seeing the value of flexible and scalable workforce management platforms.

With a cloud-based system, there’s no need to worry about regularly updating software. The platform will also grow with you as your business needs change. Accessing data is made easy when everything is accessible from anywhere and stored in one location.

More Millennials in Management Roles

Collaboration and transparency are becoming increasingly important as more Millennials take on leadership roles. Unlike the top-down structure previous generations adopted, Millennials take a more democratic approach.

Millennials’ use of technology also sets them apart—they don’t dwell on how things used to be done; they value innovation and progression instead. They take a flexible approach to work and emphasize regular feedback and encouragement.

Adaptive Learning

Companies are starting to use adaptive learning technologies to cater training to individual employees. This approach is all about personalizing the learning experience and adapting the program to the learner’s needs.

How does it work? Adaptive learning collects data as employees progress through their program then uses that data to personalize goals, training content, and techniques. You won’t waste time covering topics employees already understand, and you’ll help them become proficient in other relevant areas. You can also map your employees’ skills against their interests and current knowledge. As employees develop their skills, they also progress in their career paths

.

This type of training is a game changer for many companies. Rather than forcing a one-size-fits-all approach on everyone, adaptive learning allows employees to learn at their own pace and in a way that works best for them.

HR Becomes More Strategic

The HR function has evolved from being administrative to being strategic. How much time are you spending on manual tasks? You should be focusing the majority of your time and energy on developing strategies based on company insights.

There’s no doubt that today’s technologies automate tedious functions and save you time. But to reap the benefits, HR leaders need to spend this newfound time improving employee relations.

Boost Employee Engagement

Companies are focusing more on employee engagement, which involves truly understanding your staff’s wants and needs. Do you know what benefits matter most to your employees?

As employees have become more health conscious in the past few years, workplace wellness remains critical for attracting and retaining top talent. Workplace stress is also a big health issue, meaning employers should focus on creating a healthier environment for their staff.

“Employees who experience low job satisfaction are a drain on your company’s time and money.”

In addition to offering amazing benefits, being transparent about company strategies and offering personal growth opportunities are great ways to engage your employees.

Employees who experience low job satisfaction are a drain on your company’s time and money. Engaged employees, however, work harder because they’re happier and like what they do. When your employees are engaged, you’ll reduce turnover rates and increase profitability.

5. 7 Workforce Management Statistics You Need to Know

1. 62% of Companies Feel Unprepared to Manage Compliance Requirements

Source: Infosecurity Magazine

While most large companies manage ACA compliance internally, employers don’t feel confident in their methods of ensuring compliance. Don’t be a compliance statistic!

2. 21% of Hourly Employees Admitted to Stealing Company Time

Source: Workforce

22% of employees said they put extra time on their time sheets, according to a study conducted by Harris Interactive Inc. Plus, 69% also said they punch in and out earlier than scheduled.

3. 75% of the World’s Workers Will Be Millennials by 2025

Source: Forbes

For Millennials, transparency and regular feedback are vital, and companies must evolve to meet their needs. And since they especially value flexibility, your workforce solution needs to be able to handle remote workers.

4. 47% of Small Businesses Can’t Find Qualified Candidates for Open Positions

Source: NFIB Research Foundation

While many business leaders know how crucial effective recruiting is in today’s competitive climate, few have strategies in place for how to improve their processes.

5. 57% of Job Candidates Say Benefits Play a Major Role in Deciding Whether to Pursue a New Job

Source: Glassdoor

In today’s competitive job market, employers need to offer great benefits and perks to appeal to top talent. Top-quality health insurance and work-life balance are among the factors that matter most to employees.

6. 64% of Companies Only Measure Employee Engagement Once a Year

Source: Deloitte

While many tools are available to regularly evaluate employee engagement, the majority of companies still only do so annually. In addition, 18% of companies said they don’t formally measure employee engagement at all.

7. 22% of Companies Have No Formal Onboarding Process

Source: Harvard Business Review

A strategic onboarding process is key to retain employees. Organizations with a standard onboarding process experience 50% greater new hire productivity.

6. 10 Must-Have Features from Workforce Management Software

Mobile Friendly and Cloud-Based

The software you choose should give employees access anytime and anywhere—including from their mobile devices. Mobile compatibility plays a huge role in improving employee productivity as more and more people work on the go and from home. Empower your staff to be productive no matter where they’re working.

“Empower your staff to be productive no matter where they’re working.”

Support Service

If you’re experiencing any trouble with the software or have a question, is there someone you can call? If there’s a strong support service in place, then you know you’ve found a good workforce management solution. While advanced technology is, of course, vital, you’ll realize the importance of quality service when you need information.

Employee Training

You already know ongoing training plays a huge role in your company’s success. A good workforce management solution will allow you to provide and track in-depth employee training. This streamlines the training process and ensures everyone gets the required guidance for their positions, whether they’re in a senior or entry-level role.

Onboarding

Use workforce management software to start new hires off on the right foot and walk them through each step of the onboarding process. Make sure the onboarding tools are customizable to your orientation process. Your new employees should be able to find all the company’s information they need in one place.

Payroll Management

A good workforce management solution will streamline the payroll process and reduce errors. Manual payroll handling is a thing of the past—as your company grows, you simply can’t keep hiring more people to process payroll. Automation takes the burden off your staff’s shoulders and ensures your payroll is processed easily and accurately.

Powerful Reporting

A strong reporting feature is a must-have for workforce management software. While most workforce management systems have some analytic capabilities, you want to find a solution that enables you to quickly generate detailed reports tailored to your needs. Whether your HR employees need to pull compliance or performance reports, they need to be able to do so efficiently.

Performance Management

To ensure business efficiency now and in the future, consistently monitor each worker’s performance. You should be able to manage peer-to-peer and subordinate performance reviews and training history directly in your workforce management platform.

Time and Attendance Management

Employee attendance is one of the most important things you need to track. But manual attendance is a huge time suck. You need to move beyond outdated time sheets, which waste energy and are prone to error. Get a solution that makes collecting, managing, and processing employee time effortless.

Scheduling Capabilities

Manually creating schedules is another business function that can eat up a lot of your employees’ time. You need software that allows supervisors to quickly build shifts for their employees and schedule meetings. This will boost productivity and keep your company organized.

Benefits Management

The right workforce management software should take the stress out of benefits management. When your employees have all the information they need to properly manage their benefits and enroll in the program, everyone wins. Make sure your software also has carrier connectivity to ensure all important information is communicated to your carrier on time.

7. How a Workforce Management Provider Can Help Boost Your Business

Successful workforce management goes well beyond staff scheduling and payroll processing. You need a fully integrated system that streamlines all your workforce functions. The right solution will help you control labor costs, eradicate inefficiencies, effectively manage your people and projects, and much more.

It can be tough to determine how much inefficiency currently exists in your business. And many companies don’t realize how much their inefficiencies are costing them. Upon fully implementing a workforce management solution, however, the savings and benefits become crystal clear.

Especially as your business grows, having a strong workforce management program in place is critical. To remain successful as you expand, your business needs to be flexible. And flexibility requires strong management processes.

Many companies, however, don’t have the in-house resources to properly manage all aspects of their workforces while continuing to tackle everyday business functions.

That’s where workforce management providers can help. The right company will do more than just deliver the technology and resources you need to get things done. Rather, they’ll act as your partner, providing a custom solution that fits your unique needs, while remaining available for support.

Finding a company that can help you get the most out of advanced technologies and better manage your workforce will bring myriad business benefits. Discover some of the reasons you should partner with a workforce management provider.

Get Expert Recommendations and Guidance

To get the most out of a workforce management solution, you need personalized attention from your provider. You want them to go above and beyond merely offering you a technology platform.

The right company will see your mission as their own. They won’t merely treat you as a client number but will pay attention to all your concerns and needs. They’ll provide specific guidance on how to improve retention and productivity, and how to maintain your competitive advantage.

“Partner with a provider that has the knowledge and expertise to fully support your business and one that’s truly there when you need help.”

Have a question about a specific functionality? Some of the bigger players like ADP and Paychex aren’t always available to answer your questions when you need answers. That could seriously halt your processes. Partner with a provider that has the knowledge and expertise to fully support your business and one that’s truly there when you need help.

Get an Integrated Solution

While you likely already have a payroll provider, you might now realize you need more. But using a mix of separate tools and apps to manage your workforce causes your teams to work in silos. The right information might never get to the right people, leading to operational inefficiencies.

As your partner, a workforce management provider knows a one-size-fits-all solution simply won’t cut it. They’ll help you design your workforce for maximum efficiency. You’ll enjoy countless benefits by using just one configurable platform for payroll, benefits, reporting, and more.

Your business needs will fluctuate as you grow, and the right workforce management provider will be there to support you every step of the way. Good workforce management providers only use technology that can adapt to your changing business requirements.

Identify Your Company’s Strengths and Weaknesses

The first step of implementing workforce management involves gathering and analyzing data to determine your company’s strengths and weaknesses. Only then can you develop a strategy that will address areas of improvement and enhance your current strengths.

Assess all existing procedures, management divisions, and risk management initiatives as part of your existing workforce management program. You’ll likely uncover redundant processes or procedures that can be streamlined and get a clearer picture of how you can improve.

Examples of strengths include:

  • Flexibility
  • Consistent communication
  • Strong leadership
  • High customer satisfaction

Examples of weaknesses include:

  • Tools that lack mobile functionality
  • Difficulty implementing organizational change
  • Irregular performance reviews
  • Lack of strategic thinking

Optimize Management Processes

Managers spend two days a week, on average, on administrative tasks, according to a ServiceNow survey. You’d be surprised how much more time your employees have for meaningful work when they free their time from administrative duties.

“Managers spend two days a week, on average, on administrative tasks.”

These are just a few of the many processes a workforce management provider can help you optimize:

Scheduling

Accommodating demanding schedules can be overwhelming for supervisors, and manual scheduling increases the risk of errors. Relieve the burden on your employees and improve your financial returns by optimizing and automating scheduling.

Demand Forecasting

Is your staff in the right place at the right time? You don’t want a surplus of employees at any given time, nor do you want any gaps. Lack of labor demand forecasting results in reduced productivity and profitability. A workforce management solution will make it easy to plan ahead and predict business peaks and troughs.

Training

An easy-to-use workforce management platform can minimize training time. Managers can outline what steps they want their employees to take, provide training materials, and guide employees along the way—all in one platform.

Benefits Enrollment

Simplify the enrollment period for everyone involved. Allow your employees to enroll in their benefits program and provide easy access to the information they need to manage their selections.

Access Performance Analytics

You won’t be able to solve workforce management problems if you don’t know they exist.

Workforce analytics play a vital role in addressing human capital challenges. These analytics provide valuable insights into the performance of your workforce. You’ll learn what processes are working and where there’s room for improvement. Managers won’t need to speculate what initiatives could help the company. With the right data available at their fingertips, they’ll know.

Turn workforce data into actionable information by quickly pulling reports, including:

  • Time and attendance reports
  • Employee historical information
  • Wage information
  • Scheduling reports
  • Cost tracking reports
  • Budget forecast reports

Many businesses have yet to invest in defining and analyzing workforce data. Some might be able to obtain basic workforce data but aren’t applying analytic techniques in their strategic decision-making processes. However, analyzing and acting upon this information will enable you to adjust your operations to reach peak productivity.

Track and Measure Data in Real Time

Gain complete visibility into your workforce. Reports that have real-time analytics are the most valuable. They help you detect non-performing projects, reduce employee downtime, and increase profits.

As more companies move their workforce management to the cloud, employees can access this data on whatever devices they prefer, wherever they are.

“Workforce analytics play a key role in shifting the HR role from being administrative to being strategic.”

Make Data-Driven Decisions

These real-time insights help leaders get a better overall picture of their workforces that will help them make smarter, more informed decisions. Your company’s leaders can thus proactively tackle business needs rather than merely react to problems.

Workforce analytics play a key role in shifting the HR role from being administrative to being strategic.

Identify Challenges and Opportunities

Rather than experiencing information overload from the abundance of data available, managers need meaningful and timely information.

Simply gathering data is not enough—managers need to consider how they can use the relevant workforce data to address challenges and explore opportunities for business development.

Improve Workforce Productivity

A productive work environment is vital to every company. Your management software plays a significant role in increasing productivity. In fact, 83% of global workers believe technology advances have enabled them to be more productive, according to a study by the Evolving Workforce Project.

Identifying the technologies that best suit your work environment will reduce the complexities of everyday functions. Your best bet is to partner with a workforce management provider that takes an integrative approach to your human capital needs.

Streamline Vacation Requests

Streamlining time and attendance management can significantly improve employee satisfaction. Effectively handling time-off requests is an important way to keep your team happy. When employees are happy, turnover can dramatically decrease. With an automated system, it becomes a lot easier to review, approve, or address vacation requests.

“Presenteeism costs businesses the equivalent of three months per year in lost productivity.”

Reduce Presenteeism

Absenteeism is an inevitable part of working life. Your employees will undoubtedly get sick or need time off for a variety of reasons. Presenteeism—coming to work without being productive—is a more prevalent issue.

Presenteeism costs businesses the equivalent of three months per year in lost productivity. Reduce presenteeism by ensuring your employees know what leave is available to them. Allow remote work when possible, provide benefits that positively impact your employees’ health, and ensure your team’s workload is manageable. Work to keep engagement high, so workers will be happy in their roles and be more productive during business hours.

Provide Meaningful Feedback

Providing regular feedback to employees in an encouraging manner is vital for successful management. Doing so on a consistent basis ensures your employees know what their strengths are and when correction is needed.

The sooner you engage in constructive feedback after identifying a problem the faster you can help your employees change their behaviors. Postponing discussions or waiting to address issues annually will only prolong the problem.

Offer Training for All Employees

Some companies mainly invest in leadership training and neglect to provide training for employees of other levels. But those early on in their careers especially need training and development!

“Your employees are the ones who can bring new ideas to the table that will drive business growth.”

Your company needs to support continuous innovation through processes, training, and incentives. Innovation is a must for companies today, and your employees are the ones who can bring new ideas to the table that will drive business growth.

Increase Efficiencies through Automation

Manually managing your workforce just doesn’t make sense anymore. The likelihood of payroll miscalculations, benefits mistakes, and attendance errors increases when you don’t take advantage of modern technology.

One of the major benefits of workforce management automation is increased efficiency. Automated solutions make it easier to meet your goals and manage costs. Remember, automation isn’t about optimizing technology. Rather, it’s about empowering the people who use the technology.

Emphasize to your team that the technology is meant to enhance their experience at work. The platform you choose should be simple to use and easy to implement. The right workforce management solution will ensure your business always operates at peak efficiency.

Control Labor Costs

Businesses of all sizes face pressure to improve the bottom line. You need to increase your team’s productivity, lower costs, and achieve a high ROI for your HR programs. How exactly can you control costs when you’re investing in a workforce management solution?

You might be hesitant to work with a provider because of the costs. But it’s crucial to consider workforce management solutions as an investment. There are affordable options out there! You don’t need to sacrifice high-quality technology in favor of reasonable prices.

A great workforce management provider will help you discover immediate and long-term savings in the management of your employees.

Reduce Compliance Risks

Affordable Care Act (ACA) Compliance

Is your organization equipped to comply with the ACA? Remaining compliant is key to avoid severe fines and penalties. The right workforce management software will track and maintain data concerning employee status, benefits, and more all in the same platform so you can better protect your business and your team.

Employment Compliance

If your industry has specific scheduling requirements, it can be tedious to ensure compliance. Union employees may have a maximum number of hours they’re allowed to work per shift. According to corporate policy, your staff might have a strict number of hours they can work per pay period. You also need to abide by overtime restrictions within government, union, or company guidelines.

With workforce management software, managers can easily avoid scheduling conflicts by setting up alerts and notifications. They can also easily manage overtime and identify errors before major problems arise.

Tax Compliance

Tax regulations are complex and always evolving, making it difficult for you to follow. But you can’t afford to ignore these regulations.

When your workforce management solution has built-in payroll processing functions, your accounting department can ensure it’s following all tax laws to reduce liabilities.

Classification Compliance

If you employ both permanent and contingent workers, you need to maintain classification compliance to avoid fines, penalties, and lawsuits. This involves fully understanding the differences between independent contractors and employees, and compensating them accordingly.

Additional Resources

Conclusion

While workforce management at first glance might sound simple, it’s in fact a complex business challenge. Your whole company needs to be on board with workforce management to truly reap the benefits.

 

To abolish inefficiencies, you need technology built for the way you work. When you partner with a workforce management provider that has the knowledge and expertise to support your business, the results are unbeatable.

 

Don’t just take our word for it—see for yourself!

Request a Free Consultation

Manage the entire employee lifecycle in a single solution.

Book a Consultation