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By Dianne Rudolph

Topics: iSolved


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Payroll is a popular service to outsource. Large companies are common choices for businesses, partially because they’re the most visible options. Other, smaller payroll providers sometimes don’t show up on an HR manager’s radar.

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Before you sign a contract, consider the benefits of partnering with an iSolved payroll company instead.

1. A Customizable Solution

iSolved is a popular software solution for managing almost any aspect of HR. Whether you need time management, benefits administration, or payroll, iSolved has a solution.

An iSolved payroll company makes use of iSolved’s solutions. In many cases, they’ll also offer additional services with iSolved’s many different human capital management solutions. If you need more than payroll, the option is there.

Better yet, an iSolved payroll company is going to offer you a more customizable solution than its larger competitors. Large payroll service providers tend to offer generic bundled solutions. These one-size-fits-all solutions rarely provide the best solution or the best in service.

2. Better Customer Service

Most iSolved payroll companies are smaller providers. While some people may believe they’re not able to offer the same level of service as the large providers, the opposite is often true. An iSolved payroll company actually offers you better customer service because of its smaller size.

How is that possible? With fewer accounts, this provider is more likely to focus on your needs and on finding the right solution for your business. Large providers have so many accounts, they can only do the bare minimum for their clients. In some cases, they may not even do that.

A smaller provider, like most iSolved payroll companies, are much more customer-focused as a result. They want to help you find the right solution for your unique business, which means stepping up and providing truly great customer service.

3. Stay in Touch

Since most iSolved payroll companies are on the smaller side and customer-focused, it’s also easier to get in touch with the people you need to reach. When there’s an issue, you’re going to be able to find your representative and talk to them about your account. They’ll help you find the right solution.

This is a stark contrast to many of the larger payroll providers. It can be difficult to get someone on the phone, let alone resolve an issue. Many business owners and HR managers who do partner with the large players feel they get passed around from representative to representative in a sort of “blame game.” It often takes too much time and effort to resolve issues.

iSolved payroll companies want you to tell them if there’s an issue, and they want to help you resolve it. They’ll also provide you with a short list of contacts you can get in touch with about various parts of your service.

4. Truly Save Time and Money

One of the best things about working with an iSolved payroll company is that they’re primed to truly save you time and money. The large providers might tell you some of the advantages of partnering with them include saving time and money. However, if you spend time on the phone trying to resolve issues week after week, you’re not saving time and you’re not saving money.

Better customer service creates far more savings and lets you get back to the important things.

5. Scalability

An iSolved payroll company is also ready to grow with your business. Since iSolved offers a multi-pronged workforce management solution, there’s no need to worry about switching providers if you need to add benefits administration or time management to your services.

There are many advantages to working with an iSolved payroll company. When it’s time to send your payroll activities out of house, think about iSolved partners and what they can do for you.


Dianne Rudolph

Dianne is the Vice President of Sales and Marketing at Paymedia, LLC. She has a demonstrated history of working in the management consulting industry. Skilled in crisis management, business planning, customer acquisition, and coaching, she is a strong sales professional with 25 years of experience in the payroll industry. Through Paymedia, she offers clients results through iSolved, a platform that meets their needs today and that they won’t outgrow tomorrow. With five years' experience as an entrepreneur, Dianne has also taught herself how to launch and manage a successful business from the ground up. She lives has two grown children. As an empty nester, it gives Dianne time to pay it forward in her free time. Her mission is to help and give back. Her true inner peace is found at the beach and through yoga and massage.

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